Returns and Exchange

During the 30 days following the delivery of your order, you may request a refund of regular-priced items. For items purchased with a promotional voucher or at a discount, you have 14 days to request a refund. All items that are custom, bespoke, or made upon request are a final sale.

To return you have to contact us at: and request a return. Our team will reach out to you shortly with a return authorization and further instructions.

Made by Hand reserves the right to refuse any returns that have been shipped without a request. Products must be returned in unused condition with all labels and original packaging fully intact and in a re-sellable condition.

Made by Hand cannot accept returns where labels have been removed or products opened.

All exchanges are subject to availability. If we have the item you wish to exchange in stock, we are happy to facilitate an exchange for you.

The cost of return shipping in the case of a refund or exchange is to be covered by the purchaser. We are unable to provide prepaid shipping labels for returns at this time.

Refunds for returned items will be made within two weeks from the date of receipt of the product to the original purchaser’s credit card. Note that the original shipping cost, duties, and/or taxes will not be refunded. For countries within the EU, VAT will be included in the refund.

For further information or questions about the return process, contact

Damaged Products and Warranty

If your item arrives damaged in any way we urge you to reach out to us immediately at We will need the following information:

1. Write order number in subject.

2. Upload a photo of the damage, the box, and item label and describe the issue.

Our team will reach out to you shortly with a return authorization and further instructions.

Damaged goods must be reported immediately upon receipt of goods.

Faulty items will be replaced by the same type of product, subject to availability.

We offer a 2-year warranty on all products, subject to assessment on usage. For information on how to best care for our products and achieve optimal longevity, visit our Care and Maintenance guide.

For questions about the claims process, please email