Shipping and Delivery

These terms apply to users of These conditions apply to sales of all products by to private individuals. The conditions of sales mentioned hereafter concern only and are not related to any other conditions which are applied in stores. Made by Hand reserves the right to revise these terms and conditions. Users are responsible for keeping themselves updated with such changes. If you have any questions about the below, please feel free to reach out to us via chat or our customer service email at:


Shipping costs:

EU - Free shipping about 150€ / 1000 DKK. For larger items, an additional shipping fee may be added after checkout if shipping fees are above average. In this case, you will be contacted by our team upon order processing via email. Great Britain, Switzerland, and Norway are considered outside of the EU.

US - Free shipping on all orders. For larger items, an additional shipping fee may be added.

UK - Free shipping on all orders. For larger items, an additional shipping fee may be added.

Rest of the world - The shipping cost will be calculated at checkout, depending on the size and weight of the items in your order and the shipping destination. Upon entering your shipping address, you will be prompted to move to the shipping window where your checkout total will update with the appropriate shipping rate.

Where we ship

Made by Hand ships worldwide to most countries. If you cannot check out due to shipping limitations, please feel free to contact us at: and we will do our best to arrange shipping for you. All our orders are shipped from our warehouse in Copenhagen, Denmark.


Please note that these timeframes apply to items that are in stock. Made to order and pre-order items ship with different timeframes as specified on the product page. We do not guarantee that all the items available at are in stock at the time of your order. If we are out of stock of any items in your order, we will contact you by e-mail.

The standard handling time for all items is 1-4 business days and is not inclusive of the shipping timeframes provided below. These timeframes are approximate and do not account for shipping delays. Occasionally, shipments may fall outside the listed timeframes if an item is considered oversized, specialty or due to other conditions.

All days are quoted in business days. This excludes weekends and holidays. Below are typical shipping time frames, however if the order is larger or comes on a pallet, it could take slightly longer.


Denmark | 1-2

Nordics | 2-4

Rest of Europe, GB, CH, NOR | 3-5

North America | 5-7

Asia | 7-10

Rest of the World | 7-10

Made by Hand reserves the right to select the shipment method that best transports the package. This can occasionally result in longer shipment times, in which case you will be notified.

Made by Hand reserves the right to fully refund and cancel free shipping orders outside of the EU in the case of costs incurred outside average shipping values.


Once the order has been placed, Made by Hand will send you an order confirmation, followed by a tracking e-mail once the package has been sent from our warehouse.

We cannot reroute packages or change the contents of your orders once they have been shipped from us, so please ensure your shipping details, personal information, and selected items are accurate at the time of checkout.

If you order to a Danish address and your package is under 10kg it will be delivered to the nearest pakkeshop. If you'd like to specifically request home delivery, please contact